No money, no medication, elixi will not cover you while premiums are upto date

I am disappointed with the service I receive from Elixi medical insurance. I paid two premiums already, I went to the Doctor yesterday and upon confirmation the Doctors admin were to my membership is suspended. I called them to find out, they confirmed that my premiums are up to date. They will update their system. The lady I spoke to said they will prioritize the matteras I was at the Doctor. She never called back. Today I checked my status on the App, it is still suspended. I am told to wait for 48hrs while I am sick and need medication. I am so disappointed with Elixi as a new client.