ZM
Zimasa M

1 reviews | Active since Jan 2020

02 May 2024, 17:34

MISUSE AND LIE TO PPL

****** ******, I am warning everyone who might be interested in joining them be very careful, I got a call from different consultants and when they speak you can hardly hear they are very fast, I wanted information as I thought they offer hospital plan any after the first call I was told I would get documents and sms to approve Debi check, I waited for 3 to 4 days no documents, I then got another call from a different who explained that they don't cover hospital plan I then told her I am no longer interested then and I would assumed it would be canceled, 30th April deduction of R832 went off on my account only then I got the documents which meant utter *******,I requested yo be called wanting a refund I was told after they had investigated they didn't find call recording where I had canceled and they refused to refund me back. THESE ARE ****S, *****S, WHO MISLEAD PPL, DISGUSTING SERVICE APPULING TO SAY THE LEAST

0
Replies (1)
Elixi
Elixi's reply02 May 2024, 19:49
Official
Dear Zimasa,
 
Thank you for reaching out to us.
 
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. 

We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. 

Regards
Elixi team