1 reviews | Active since Nov 2010
Lapsed policy due to incorrect feedback
I've been with Elixi since 2018. Always paying my premiums. My husband passed away July 2021 and I informed Elixi that I am not sure if my bank account will be frozen as well so I asked if I can pay my premiums via EFT or a third party account. I was informed that this is not possible but that they will keep my policy on hold until such time my account was sorted and then I can catch up on the missed premiums and they will reinstate my policy. Today I phoned to find out how much I must pay to get this sorted just to be informed the policy was cancelled due to it not being paid for more than 3 months. I need to go for an operation this year and will need my policy in place but if they open a new policy for me it will show as a pre existing condition which will not be covered. How is this fair as I wanted to pay my premiums but could not ???????
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi Team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi Team
Thank you for reaching out and allowing us the opportunity to assist with your query.
Condolences to you and your family on the passing of your husband.
Our customer support thoroughly investigated the query we have contacted you and has offered a solution, we can offer you a new policy and provide you with the same benefits you had previously however waiting periods will apply. In the light of the policy remaining unpaid for more than 3 months we are unable to reinstate the same policy.
We regret that our response is unfavorable however we trust that you will find it to be in order.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
All members are welcome to contact our customer care team for clarification regarding the benefits or terms and conditions on *** Monday to Friday between 08h00 to 17h00.
Regards
Elixi Team
Thank you for reaching out and allowing us the opportunity to assist with your query.
Condolences to you and your family on the passing of your husband.
Our customer support thoroughly investigated the query we have contacted you and has offered a solution, we can offer you a new policy and provide you with the same benefits you had previously however waiting periods will apply. In the light of the policy remaining unpaid for more than 3 months we are unable to reinstate the same policy.
We regret that our response is unfavorable however we trust that you will find it to be in order.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
All members are welcome to contact our customer care team for clarification regarding the benefits or terms and conditions on *** Monday to Friday between 08h00 to 17h00.
Regards
Elixi Team