SB
Safiya B
1 reviews | Active since Oct 2009
20 Jul 2020, 14:49
Horrible service recieved
Been way over the turn around time for a claim we put in and despite and email, Facebook request and even a phone call which the agent disconnected, there is no resolution to my claim.
This is poor customer service and unacceptable
Helpful (0)
Replies (2)0
Replies (2)
Elixi's replyOfficial
20 Jul 2020, 16:09Dear Safiya
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Elixi team
Elixi's reply20 Jul 2020, 16:09
Official
Dear Safiya
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Elixi team
Elixi's replyOfficial
21 Jul 2020, 10:46Dear Safiya
Kindly note that we have been in contact with the policyholder yesterday afternoon and where we have informed him that the claim has been finalized and awaiting authorization. He should receive feedback from the Claims department by today.
We trust that we have been of assistance to you.
Regards
Elixi team
Kindly note that we have been in contact with the policyholder yesterday afternoon and where we have informed him that the claim has been finalized and awaiting authorization. He should receive feedback from the Claims department by today.
We trust that we have been of assistance to you.
Regards
Elixi team
Elixi's reply21 Jul 2020, 10:46
Official
Dear Safiya
Kindly note that we have been in contact with the policyholder yesterday afternoon and where we have informed him that the claim has been finalized and awaiting authorization. He should receive feedback from the Claims department by today.
We trust that we have been of assistance to you.
Regards
Elixi team
Kindly note that we have been in contact with the policyholder yesterday afternoon and where we have informed him that the claim has been finalized and awaiting authorization. He should receive feedback from the Claims department by today.
We trust that we have been of assistance to you.
Regards
Elixi team