Horrible service and not doing what the plans say they will

Had a bike accident and and went to the doctor today

Got reffered to get xrays which elixi health said would be covered and I don't need any money(I called before this btw)

Got to the hospital and they say I must pay and claim from elixi health.

Me not having the money I could not get it done.

Called the Elixi health number and they just sent a claim for and saying we might not get the money back?

What's going on, xrays are supposed to be covered and this thi g about always claiming money back which never happens?

How does one get treated if they paying for the medical aid but still have to use there own cash when you don't have?

What's the point of having it in the first place then?

I'm actually dissapointed and disgusted with the service and the nonsense you get told over the phone

Won't recommend to anyone