Health Risk

I came to a horrific discovery today. I was informed that the medication the eye specialist prescribed for my wife is not covered, this is in fact medication she has been using her whole life and is proven to work. I was informed that the specialist needs to send a motivation letter if he wants that specific medication to be approved by Elixi. Which he did. This was apparently not good enough as the doctor did not give clinical records to show that other medications do not work. The specialist does not want to take a chance on any other generic medication as the chance does exist she can go blind that is why he insisted on that specific medication. Percy from Elixi said that unless other medications are tried and proven not to work (even though she may go blind), then only may they look at approving the right medication (which is too late because the chance is by then she is blind). This shows the total disregard this medical insurance company have on its member's lives, they are willing to gamble a patient's life just to save a couple of bucks. When I wanted to speak to the manager I was informed that she does not take calls from clients and that currently she is on a call and the person I spoke to will ask whether she wishes to call me or not. When speaking to Percy I was informed that yes she does not speak to clients as she does not have a phone. How is it she does not have a phone but is on a call?? Once again showing the fact that they do not wish to deal with problems, they want your money yes, service delivery and care, non-existent. This is one company whose license should be pulled and the company closed down due to the health risk it poses to its members and or lack of care or consequence that a member may suffer.