AR
Attie R
1 reviews | Active since Jan 2014
02 Sept 2025, 10:49
Getting authorisatio...
Getting authorisation before going to a doctor or dentist or specialist is ridiculous if you have already found them on the list of covered people
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Elixi's replyOfficial
02 Sept 2025, 10:55Dear Attie Roets,
Thank you for your review and for sharing your concerns. We understand that obtaining prior authorization—even when selecting providers from the approved network—can be an inconvenience. Please know that this process is designed to ensure that services are medically appropriate and align with the terms of your coverage. That said, we appreciate your feedback and take it seriously, as we continuously seek ways to improve our procedures and enhance the member experience.
If you require any assistance or further clarification regarding the authorization process, we encourage you to contact our support team directly.
Regards,
Elixi Team.
Thank you for your review and for sharing your concerns. We understand that obtaining prior authorization—even when selecting providers from the approved network—can be an inconvenience. Please know that this process is designed to ensure that services are medically appropriate and align with the terms of your coverage. That said, we appreciate your feedback and take it seriously, as we continuously seek ways to improve our procedures and enhance the member experience.
If you require any assistance or further clarification regarding the authorization process, we encourage you to contact our support team directly.
Regards,
Elixi Team.
Elixi's reply02 Sept 2025, 10:55
Official
Dear Attie Roets,
Thank you for your review and for sharing your concerns. We understand that obtaining prior authorization—even when selecting providers from the approved network—can be an inconvenience. Please know that this process is designed to ensure that services are medically appropriate and align with the terms of your coverage. That said, we appreciate your feedback and take it seriously, as we continuously seek ways to improve our procedures and enhance the member experience.
If you require any assistance or further clarification regarding the authorization process, we encourage you to contact our support team directly.
Regards,
Elixi Team.
Thank you for your review and for sharing your concerns. We understand that obtaining prior authorization—even when selecting providers from the approved network—can be an inconvenience. Please know that this process is designed to ensure that services are medically appropriate and align with the terms of your coverage. That said, we appreciate your feedback and take it seriously, as we continuously seek ways to improve our procedures and enhance the member experience.
If you require any assistance or further clarification regarding the authorization process, we encourage you to contact our support team directly.
Regards,
Elixi Team.