GAP Cover

While we were extremely happy that the full claimed amount was paid back to us, it was delayed by the fact that the information requirements (received either directly from an agent or on the claim form) were not complete or clear and this led to two separate delays of 14 days each and many phone calls to the support line. Perhaps the claim form could be reworded to explicitly state that the banking details are required despite there being a tick box stating to use the details from where premiums are paid and to state explicitly that a screenshot of a statement is needed as proof of banking details as well to avoid unnecessary delays to claimants. Otherwise we were very happy with the outcome.