False Promises

Cubix sells GAP Cover under the brand ELexi. I have been a client for many years. Therafter my Daughter had to be covered on her own membership and i continued to pay for it of mu account. Subsequently she got married and decided to have her membership paid by her husband bank account. She went through the process with the call centre and finalised it. My account was still debited for what i thought was my membership. ( Khans ) In effect 2 x separate accounts were debited for 2 memberships. On or around 19 September 2024, i had a claim and called the call Centre . I was advised the debot order going off my bank account was for my Daghter family and their debit order was for their family as well ( Essacks ) The lady advised i was not covered. I explained to the lady at call centre the situation and said there is some sort of confusion on the memberships. She advised they have a 48 hr turnaround and i will get feedback Since the 19th September 2024, i called back twice and was advised their turnaround is 48 hours. They advised that they escalated the matter for resolving but today 01 October 2024, i have not heard from them as yet. it looks like the Essacks have 2 x policies in their names - one under the wife and one under the husband. I am left exposed with no GAP Cover.