AX
Amanda X
1 reviews | Active since Mar 2023
06 Nov 2024, 15:32
False adverti*****t / misleading clients
It seems I need to complain about something every time I have to interact with this company.
On the 2nd of November I called and asked about my optometrist benefit which I apparently have. They told me I can go to Specsavers with I did on the 4th, only to find out that they no longer work with Specsavers.
Why are you still advertising this benefit and misleading customers.
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Elixi's replyOfficial
06 Nov 2024, 15:46Dear Amanda,
Thank you for reaching out to us.
This is certainly not the level of service that we aspire to. It is always our intention to meet and exceed your service expectations. We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
This is certainly not the level of service that we aspire to. It is always our intention to meet and exceed your service expectations. We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Elixi's reply06 Nov 2024, 15:46
Official
Dear Amanda,
Thank you for reaching out to us.
This is certainly not the level of service that we aspire to. It is always our intention to meet and exceed your service expectations. We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
This is certainly not the level of service that we aspire to. It is always our intention to meet and exceed your service expectations. We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team