Extremely Disappointed with Elixi Health Medical Insurance! Don't Get It

I am deeply frustrated with Elixir Health's handling of my account. I canceled a debit order in July, and despite calling twice to confirm the cancellation, the debits have continued every month since then. Each time I contacted customer service, I was assured that the issue was resolved, yet nothing has changed.

This ongoing issue has caused unnecessary financial stress and wasted my time with repeated follow-ups. It is unacceptable for a company to ignore a customer's explicit request to stop debiting their account.