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broodryk.cathy broodryk.cathy
1 reviews | Active since Sept 2016
11 Jul 2022, 12:30
Extremely BAD service
Good day,
To whom it may concern
I'm very disappointed in the service received from Elixi Medical Insurance.
I was suppose to receive my cards already but nothing until today 11 July 2022.
Every time I tried to call I will hold for 30 min and more with no response. With my previous call I received from Elix Medical Insurance I was informed that the due date for the insurance was 1 August but when I signed up it was 1 July. I'm not sure if I must waist my time further to continue with this insurance OR ask my premiums back because Elix Medical Insurance is not keeping their side of the contract.
URGENT FEEDBACK IS REQUIRED
Regards
Cathy ***
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Elixi's replyOfficial
11 Jul 2022, 14:45Dear Cathy
Thank you for allowing us the opportunity to look into this query.
Our customer support team has reached out to you and explained the card request process and a courier request has been done for you. We have explained the use of the membership certificate and the App on your phone which can be use at any network GP, in the absence of the cards.
All documents and the membership certificate have been emailed to you once more.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Kind regards
Elixi Team
Elixi's reply11 Jul 2022, 14:45
Official
Dear Cathy
Thank you for allowing us the opportunity to look into this query.
Our customer support team has reached out to you and explained the card request process and a courier request has been done for you. We have explained the use of the membership certificate and the App on your phone which can be use at any network GP, in the absence of the cards.
All documents and the membership certificate have been emailed to you once more.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Kind regards
Elixi Team