RM
Reagan M
1 reviews | Active since Jun 2019
18 May 2023, 11:47
Ex client
The worst service ever!! I wouldn't recommend anyone to waste their hard earned money on this *******!
Helpful (0)
Replies (2)0
Replies (2)
Elixi's replyOfficial
18 May 2023, 12:16Dear Reagan,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Elixi's reply18 May 2023, 12:16
Official
Dear Reagan,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Elixi's replyOfficial
19 May 2023, 09:58Dear Reagan,
Thank you for allowing us the oppertunity for resolving your query.
Kindly note that we have attempted to contact you on the 18/05/2023 and the 19/05/2023 regarding your Elixi Health Medical Insurance policy however we were unable to reach you.
Please view the below Terms and Conditions applicable for the Medical Insurance acute medication benefit,
This is limited to medication prescribed during your network GP visits. All acute medication is subject to a medicine formulary.
Dispensing GP: If your network GP dispenses medication, you will get the medication that you need during your visit.
Non-dispensing GP: If your network GP does not dispense medication. You will receive a prescription, which you can collect from the pharmacy.
What is an acute condition? A short-term condition or illness like a chest infection, sinusitis or the flu. Your GP can give you acute medication to treat your condition/illness, or write a script for you to get the medication at a pharmacy.
What is a medicine formulary? A medicine formulary is a list of approved medicines. Only medications that are on this list will be covered. This ensures that premiums stay affordable.
Approved Pharmacies: Include Alpha Pharm, Clicks, Dischem, Local Choice or Medicare pharmacy.
Kindly note that your complaint has been closed until you contact us.
For assistance please contact Cubix Solutions on ***Monday to Friday 8:00am to 5:00pm
Regards,
Elixi team
Thank you for allowing us the oppertunity for resolving your query.
Kindly note that we have attempted to contact you on the 18/05/2023 and the 19/05/2023 regarding your Elixi Health Medical Insurance policy however we were unable to reach you.
Please view the below Terms and Conditions applicable for the Medical Insurance acute medication benefit,
This is limited to medication prescribed during your network GP visits. All acute medication is subject to a medicine formulary.
Dispensing GP: If your network GP dispenses medication, you will get the medication that you need during your visit.
Non-dispensing GP: If your network GP does not dispense medication. You will receive a prescription, which you can collect from the pharmacy.
What is an acute condition? A short-term condition or illness like a chest infection, sinusitis or the flu. Your GP can give you acute medication to treat your condition/illness, or write a script for you to get the medication at a pharmacy.
What is a medicine formulary? A medicine formulary is a list of approved medicines. Only medications that are on this list will be covered. This ensures that premiums stay affordable.
Approved Pharmacies: Include Alpha Pharm, Clicks, Dischem, Local Choice or Medicare pharmacy.
Kindly note that your complaint has been closed until you contact us.
For assistance please contact Cubix Solutions on ***Monday to Friday 8:00am to 5:00pm
Regards,
Elixi team
Elixi's reply19 May 2023, 09:58
Official
Dear Reagan,
Thank you for allowing us the oppertunity for resolving your query.
Kindly note that we have attempted to contact you on the 18/05/2023 and the 19/05/2023 regarding your Elixi Health Medical Insurance policy however we were unable to reach you.
Please view the below Terms and Conditions applicable for the Medical Insurance acute medication benefit,
This is limited to medication prescribed during your network GP visits. All acute medication is subject to a medicine formulary.
Dispensing GP: If your network GP dispenses medication, you will get the medication that you need during your visit.
Non-dispensing GP: If your network GP does not dispense medication. You will receive a prescription, which you can collect from the pharmacy.
What is an acute condition? A short-term condition or illness like a chest infection, sinusitis or the flu. Your GP can give you acute medication to treat your condition/illness, or write a script for you to get the medication at a pharmacy.
What is a medicine formulary? A medicine formulary is a list of approved medicines. Only medications that are on this list will be covered. This ensures that premiums stay affordable.
Approved Pharmacies: Include Alpha Pharm, Clicks, Dischem, Local Choice or Medicare pharmacy.
Kindly note that your complaint has been closed until you contact us.
For assistance please contact Cubix Solutions on ***Monday to Friday 8:00am to 5:00pm
Regards,
Elixi team
Thank you for allowing us the oppertunity for resolving your query.
Kindly note that we have attempted to contact you on the 18/05/2023 and the 19/05/2023 regarding your Elixi Health Medical Insurance policy however we were unable to reach you.
Please view the below Terms and Conditions applicable for the Medical Insurance acute medication benefit,
This is limited to medication prescribed during your network GP visits. All acute medication is subject to a medicine formulary.
Dispensing GP: If your network GP dispenses medication, you will get the medication that you need during your visit.
Non-dispensing GP: If your network GP does not dispense medication. You will receive a prescription, which you can collect from the pharmacy.
What is an acute condition? A short-term condition or illness like a chest infection, sinusitis or the flu. Your GP can give you acute medication to treat your condition/illness, or write a script for you to get the medication at a pharmacy.
What is a medicine formulary? A medicine formulary is a list of approved medicines. Only medications that are on this list will be covered. This ensures that premiums stay affordable.
Approved Pharmacies: Include Alpha Pharm, Clicks, Dischem, Local Choice or Medicare pharmacy.
Kindly note that your complaint has been closed until you contact us.
For assistance please contact Cubix Solutions on ***Monday to Friday 8:00am to 5:00pm
Regards,
Elixi team