Hellopeter
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MB
Melissa B

1 reviews | Active since Nov 2021

13 Apr 2026, 09:29

Every excuse not to issue pre auth code.

I am canceling this dam plan. Before my 3rd GP visit, everything was smooth and effortless. Thereafter is has been hell! During every call I have to explain why I'm going to the GP until I'm blue in the face. I have to prove why I need a pre auth code. Now I'm stuck waiting for a call back for a follow up, how just how??? I despise this company. There's no note on the system if you end up not using a pre auth code, which prohibits you from getting the next pre auth code. It is Not unlimited GP visits. I have told the nurses or whoever I speak to numerous times that the recording of when I signed up, the agent stated unlimited visits. It is not unlimited, I can guarantee you that. I dread every call to this place. I am left feeling completely stressed while already not feeling well. False advertising based on my own experiences. I am canceling. This insurance does not benefit me.

0
Replies (3)
Elixi
Elixi's reply13 Apr 2026, 09:32
Official
Dear Melissa B, 

Thank you for reaching out to us.

We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.

RegardsElixi team 
MB
Melissa B's update13 Apr 2026, 11:04
Reviewer Update
I have spoken to multiple agents. Each time I speak to someone I hear something new. Unacceptable. Your company advertises false information. My account has been flagged since the 1st month of usage. Now I'm going for something completely unrelated and still I am having to jump through hoops to get a pre auth code. There's so much more I can say. Unacceptable!!!!! Your company is dishonest. I am canceling regardless. I have experienced enough flase information. The customer service agents are lovely, it is the company policy and processes that's the issue.
Elixi
Elixi's reply13 Apr 2026, 16:10
Official
Dear Melissa B, 

Thank you for reaching out to us.

We regret to hear about your recent experience with us, as it does not reflect the level of service we strive to provide.Please note that we act as the broker, and pre-authorizations are managed directly by Unity Health. Your concerns have been escalated to our Customer Support team, who will be in contact with you shortly to discuss the matter in more detail.
Regards
Elixi team