KS
Karltano S
1 reviews | Active since Nov 2020
03 Nov 2020, 08:30
Elixihealth health policy breach
Good day Talksa.. My name is Karltano and I am furious due to the service and operation with Elixihealth. However i spoke to their staff and I cancelled my policy with them . In the beginning of September . In addition there was a transaction debit notification from my bank , saying Elixihealth R1200 has deducted . This money they took . I had to us it for food in my place . Now it’s gone I don’t understand why they would take my money , where I have cancelled the policy . Thank you !
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Replies (2)
Elixi's replyOfficial
03 Nov 2020, 12:00Dear Karltano
Thank you for reaching out to us.
Your query has been forwarded to out Customer support and they will be in contact with you shortly to assist you further.
Regards
Elixi team
Thank you for reaching out to us.
Your query has been forwarded to out Customer support and they will be in contact with you shortly to assist you further.
Regards
Elixi team
Elixi's reply03 Nov 2020, 12:00
Official
Dear Karltano
Thank you for reaching out to us.
Your query has been forwarded to out Customer support and they will be in contact with you shortly to assist you further.
Regards
Elixi team
Thank you for reaching out to us.
Your query has been forwarded to out Customer support and they will be in contact with you shortly to assist you further.
Regards
Elixi team
Elixi's replyOfficial
04 Nov 2020, 16:42Dear Karltano
We confirm that we have attempted to contact you on a number of occasions however to no avail, we have also emailed you as confirmation of same.
Kindly note that we have reviewed our records in light of your query and as per our records, there is no cancellation request on file received from yourself in September 2020. We note that during our interaction with you on 02-11-2020 , you had then indicated that you wish to cancel your policy; our customer support team attempted to contact you to assist with your request however with no success.
We state that your monthly premium was collected by debit order on 31-10-2020 and which was prior to your cancellation request received on 02-11-2020; as per the policy terms and conditions issued to you, there is a (31) days’ written notice required in the event of cancellation.
We trust that we have been of assistance to you.
Regards
Elixi team
We confirm that we have attempted to contact you on a number of occasions however to no avail, we have also emailed you as confirmation of same.
Kindly note that we have reviewed our records in light of your query and as per our records, there is no cancellation request on file received from yourself in September 2020. We note that during our interaction with you on 02-11-2020 , you had then indicated that you wish to cancel your policy; our customer support team attempted to contact you to assist with your request however with no success.
We state that your monthly premium was collected by debit order on 31-10-2020 and which was prior to your cancellation request received on 02-11-2020; as per the policy terms and conditions issued to you, there is a (31) days’ written notice required in the event of cancellation.
We trust that we have been of assistance to you.
Regards
Elixi team
Elixi's reply04 Nov 2020, 16:42
Official
Dear Karltano
We confirm that we have attempted to contact you on a number of occasions however to no avail, we have also emailed you as confirmation of same.
Kindly note that we have reviewed our records in light of your query and as per our records, there is no cancellation request on file received from yourself in September 2020. We note that during our interaction with you on 02-11-2020 , you had then indicated that you wish to cancel your policy; our customer support team attempted to contact you to assist with your request however with no success.
We state that your monthly premium was collected by debit order on 31-10-2020 and which was prior to your cancellation request received on 02-11-2020; as per the policy terms and conditions issued to you, there is a (31) days’ written notice required in the event of cancellation.
We trust that we have been of assistance to you.
Regards
Elixi team
We confirm that we have attempted to contact you on a number of occasions however to no avail, we have also emailed you as confirmation of same.
Kindly note that we have reviewed our records in light of your query and as per our records, there is no cancellation request on file received from yourself in September 2020. We note that during our interaction with you on 02-11-2020 , you had then indicated that you wish to cancel your policy; our customer support team attempted to contact you to assist with your request however with no success.
We state that your monthly premium was collected by debit order on 31-10-2020 and which was prior to your cancellation request received on 02-11-2020; as per the policy terms and conditions issued to you, there is a (31) days’ written notice required in the event of cancellation.
We trust that we have been of assistance to you.
Regards
Elixi team