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Merleen T

1 reviews | Active since Nov 2025

10 Nov 2025, 12:14

Elixihealth

Worse service ever. my daughter took medical cover for herself and baby towards the end October 2025. The consultant Dion said she will debited end of November. With November been her waiting period and December the month when she could use the medical aid. Few days later she gets a email saying she cancelled when she never. We call back n reinstate it n are told now that the medical aid is now December the waiting period and in full effect in January 1st. No call backs from the customer services or replies to emails.

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Replies (1)
Elixi
Elixi's reply10 Nov 2025, 13:20
Official
Dear Merleen T,
 
Thank you for reaching out to us.
 
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. 

Regards,
Elixi team