JN
Josie N
1 reviews | Active since Aug 2013
20 May 2024, 08:10
Elixi- Terrible customer service.
I wrote a bad review a few weeks ago about the terrible claim process. I have since made enquiries with a new gap cover. A lovely consultant from a different company (still linked with Elixi) made contact with me. Thereafter I was told that an Elixi consultant would make contact with me within 24 to 48 hours. It has been a couple of weeks. I am yet to be contacted. I have tried to find a way or means to cancel on their website but I just keep getting an error message. This has become beyond frustrating now.
Helpful (0)
Replies (2)0
Replies (2)
Elixi's replyOfficial
20 May 2024, 08:18Dear Josie Nel,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Elixi's reply20 May 2024, 08:18
Official
Dear Josie Nel,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Elixi's replyOfficial
21 May 2024, 08:58Dear Josie Nel,
Thank you for allowing us the opportunity to assist you with your query.
Our customer support team has reached out to you and assisted with your query.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards
Elixi team
Thank you for allowing us the opportunity to assist you with your query.
Our customer support team has reached out to you and assisted with your query.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards
Elixi team
Elixi's reply21 May 2024, 08:58
Official
Dear Josie Nel,
Thank you for allowing us the opportunity to assist you with your query.
Our customer support team has reached out to you and assisted with your query.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards
Elixi team
Thank you for allowing us the opportunity to assist you with your query.
Our customer support team has reached out to you and assisted with your query.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is ***and we are available from Monday to Friday between 08h00 to 17h00.
Regards
Elixi team