Elixi ****

Dear Bamisaye

We note that subsequent to our discussion with you, you had mentioned that you had visited a hospital as you were sick and regrettably, you were not assisted as the hospital staff whom had engaged with you indicated that the matter is not an emergency; we note that you are covered for unlimited managed GP visits and therefore you were at liberty to visit a network GP of your choice for treatment.

We further confirm that you are covered for Emergency Stabilization at an Emergency/Casualty unit of a private hospital and we refer you to the definition of an Emergency and which is also included on the policy documentation provided to you:

“Emergency” is an event of a sudden and, at the time, unexpected onset of a health condition that requires immediate medical treatment , where failure to provide medical treatment would result in serious impairment to bodily functions or serious dysfunction of a bodily organ or part, or would place the Insured Person’s life in jeopardy.

An email will be sent to you shortly with the relevant information pertinent to your cover, benefits and claim process, please ensure that you read through this to fami****ize yourself with the functioning of your cover and to ensure cover is as required by yourself. We also confirm that we have not received an instruction requesting cancellation and therefore the cover will remain active until further instruction from yourself.

Regards
Elixi team