MM
Maria M
1 reviews | Active since Sept 2019
20 Sept 2019, 13:32
ELIXI MEDICAL INSURANCE POOR SERVICE
I have submitted my claims twice with Elixi but I have never been reimbursed. They always respond to my emails over a month later claiming that I haven't submitted all the required documents. Their service is very poor and they never want to pay back. All they want is our money but their service is very poor. I have cancelled my policy and I am very much in peace now. I will never recommend Elixi to anyone.
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Replies (3)
Elixi's replyOfficial
26 Sept 2019, 09:30Dear Maria
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly.
Regards
Elixi team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly.
Regards
Elixi team
Elixi's reply26 Sept 2019, 09:30
Official
Dear Maria
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly.
Regards
Elixi team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly.
Regards
Elixi team
Elixi's replyOfficial
24 Oct 2019, 14:23Dear Maria,
Thank you for discussing your query with us.
As mentioned to you by phone, we await further supporting documentation from yourself in order for the final claim to be concluded. The previous claims have been finalized and paid to the relevant providers.
We look forward to your response.
Regards
Elixi
Thank you for discussing your query with us.
As mentioned to you by phone, we await further supporting documentation from yourself in order for the final claim to be concluded. The previous claims have been finalized and paid to the relevant providers.
We look forward to your response.
Regards
Elixi
Elixi's reply24 Oct 2019, 14:23
Official
Dear Maria,
Thank you for discussing your query with us.
As mentioned to you by phone, we await further supporting documentation from yourself in order for the final claim to be concluded. The previous claims have been finalized and paid to the relevant providers.
We look forward to your response.
Regards
Elixi
Thank you for discussing your query with us.
As mentioned to you by phone, we await further supporting documentation from yourself in order for the final claim to be concluded. The previous claims have been finalized and paid to the relevant providers.
We look forward to your response.
Regards
Elixi
MM
Maria M's updateReviewer Update
29 Jan 2020, 13:23I wonder why would payments (my claims) be made to the service provider that I paid in cash, while I am the one who submitted those claims myself. I am certain this is another way of playing seek and hide with me by *****ing my money.
MM
Maria M's update29 Jan 2020, 13:23
Reviewer Update
I wonder why would payments (my claims) be made to the service provider that I paid in cash, while I am the one who submitted those claims myself. I am certain this is another way of playing seek and hide with me by *****ing my money.