TM
Tracy M
1 reviews | Active since Sept 2025
25 Sept 2025, 13:11
ELIXI MEDICAL AID
This company advertises medical aids. The site is totally misleading and their chronic cover is close to zero. The representative I spoke with was not happy with my questions so he just put the phone down in my ear!! Don't ask them questions and definitely don't give them your details!!!! They couldn't explain their product and it appears affordable until you need proper cover. May as well get DISCOVERY MEDICAL AID.....
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Replies (2)
Elixi's replyOfficial
25 Sept 2025, 13:40Dear Tracy Maritz,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience and sincerely apologize for any confusion or frustration caused.
At Elixi, we strive to provide clear, transparent information and exceptional service to all our clients. We regret that your interaction did not reflect the standards we aim to uphold, particularly regarding the clarity of our product offerings and the conduct of our representative.
We take concerns about customer service and product understanding very seriously. Your feedback has been escalated to the relevant department for further investigation.
An agent has been assigned to your case and will be in contact with you shortly to assist further and ensure this matter is resolved. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Regards,
Elixi Team.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience and sincerely apologize for any confusion or frustration caused.
At Elixi, we strive to provide clear, transparent information and exceptional service to all our clients. We regret that your interaction did not reflect the standards we aim to uphold, particularly regarding the clarity of our product offerings and the conduct of our representative.
We take concerns about customer service and product understanding very seriously. Your feedback has been escalated to the relevant department for further investigation.
An agent has been assigned to your case and will be in contact with you shortly to assist further and ensure this matter is resolved. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Regards,
Elixi Team.
Elixi's reply25 Sept 2025, 13:40
Official
Dear Tracy Maritz,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience and sincerely apologize for any confusion or frustration caused.
At Elixi, we strive to provide clear, transparent information and exceptional service to all our clients. We regret that your interaction did not reflect the standards we aim to uphold, particularly regarding the clarity of our product offerings and the conduct of our representative.
We take concerns about customer service and product understanding very seriously. Your feedback has been escalated to the relevant department for further investigation.
An agent has been assigned to your case and will be in contact with you shortly to assist further and ensure this matter is resolved. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Regards,
Elixi Team.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience and sincerely apologize for any confusion or frustration caused.
At Elixi, we strive to provide clear, transparent information and exceptional service to all our clients. We regret that your interaction did not reflect the standards we aim to uphold, particularly regarding the clarity of our product offerings and the conduct of our representative.
We take concerns about customer service and product understanding very seriously. Your feedback has been escalated to the relevant department for further investigation.
An agent has been assigned to your case and will be in contact with you shortly to assist further and ensure this matter is resolved. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Regards,
Elixi Team.
Elixi's replyOfficial
25 Sept 2025, 13:44Dear Tracy Maritz,
Kindly provide us with your contact details, our customer support team will contact you and assist.
Regards,
Elixi Team.
Kindly provide us with your contact details, our customer support team will contact you and assist.
Regards,
Elixi Team.
Elixi's reply25 Sept 2025, 13:44
Official
Dear Tracy Maritz,
Kindly provide us with your contact details, our customer support team will contact you and assist.
Regards,
Elixi Team.
Kindly provide us with your contact details, our customer support team will contact you and assist.
Regards,
Elixi Team.