EH
Eric H
1 reviews | Active since Dec 2014
01 Nov 2019, 10:57
Elixi is a ****.
This is a top up medical aid, it is a ****!!!!! Whenever you claim for medication they never pay. ( it’s not on their formularies)
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Replies (2)0
Replies (2)
Elixi's replyOfficial
01 Nov 2019, 11:22Dear Eric
Thank you for reaching out to us.
We are sad to hear that you feel this way, our customer support team will be in contact with you shortly to discuss the matter further.
Regards
Elixi
Thank you for reaching out to us.
We are sad to hear that you feel this way, our customer support team will be in contact with you shortly to discuss the matter further.
Regards
Elixi
Elixi's reply01 Nov 2019, 11:22
Official
Dear Eric
Thank you for reaching out to us.
We are sad to hear that you feel this way, our customer support team will be in contact with you shortly to discuss the matter further.
Regards
Elixi
Thank you for reaching out to us.
We are sad to hear that you feel this way, our customer support team will be in contact with you shortly to discuss the matter further.
Regards
Elixi
Elixi's replyOfficial
04 Nov 2019, 11:15Dear Eric
Thank you for allowing us the opportunity to respond on the matter.
We have been in contact with the policyholder by phone and whom has confirmed that the medication required is for a chronic condition. The policyholder was advised that her current plan chosen caters for Acute medication only however we can upgrade her plan to include the Chronic medication benefit.
The policyholder has requested cancellation of her cover and to which we have obliged.
We trust that you find the above to be in order and we hope that we have been of assistance to you.
Regards
Elixi
Thank you for allowing us the opportunity to respond on the matter.
We have been in contact with the policyholder by phone and whom has confirmed that the medication required is for a chronic condition. The policyholder was advised that her current plan chosen caters for Acute medication only however we can upgrade her plan to include the Chronic medication benefit.
The policyholder has requested cancellation of her cover and to which we have obliged.
We trust that you find the above to be in order and we hope that we have been of assistance to you.
Regards
Elixi
Elixi's reply04 Nov 2019, 11:15
Official
Dear Eric
Thank you for allowing us the opportunity to respond on the matter.
We have been in contact with the policyholder by phone and whom has confirmed that the medication required is for a chronic condition. The policyholder was advised that her current plan chosen caters for Acute medication only however we can upgrade her plan to include the Chronic medication benefit.
The policyholder has requested cancellation of her cover and to which we have obliged.
We trust that you find the above to be in order and we hope that we have been of assistance to you.
Regards
Elixi
Thank you for allowing us the opportunity to respond on the matter.
We have been in contact with the policyholder by phone and whom has confirmed that the medication required is for a chronic condition. The policyholder was advised that her current plan chosen caters for Acute medication only however we can upgrade her plan to include the Chronic medication benefit.
The policyholder has requested cancellation of her cover and to which we have obliged.
We trust that you find the above to be in order and we hope that we have been of assistance to you.
Regards
Elixi