Elixi Health - Someone - Anyone -Please help me get hold of them.

In the beginning of December 2020 I contacted Elixi to get medical Insurance. The process was reasonably smooth and hassle free, and my cover only starts on the 1st Jan 2021. However I repeatedly stated that the debit order must only be loaded for the last day of the month as I only get my salary on the last day. I was reassured that this was done. On the 24th I received a SMS from Elixi that they going to deduct my debit order. I tried numerous times on the day to call Elixi. I held on for 15 minutes being told that I am number one in the line with 15sec wait, ja right. I chose the option one for call back, ja right.... The end result is that the debit order bounced at a bank cost of R50 and I don't even have their service yet and it has already cost me R50... Continuing this horrible saga of terrible poor service.. Today the 28th Dec 2020 I send them 3 e-mails to call me - I again phoned the 0860 number and held on as "number one in the que" till the call got cut off. I then called again and chose option one "call back".... ja right... I cant even cancel the service as I still haven't received the promised e-mail with my account details.... So what do I do now... I'm stumped.... bad service means you received some kind of service... this is just NO SERVICE...