Elixi gives Nix-i

After being with this medical GAP cover for over 5 years and never claiming...I tried to claim ONCE for a measly R900 and the claim was rejected due to "incorrect wording". I'm shocked at the lack of communication as no consultant even tried to phone me to get the so called "correct wording". Thereafter, I requested cancellation documents as I have decided to go with a better recognized GAP cover, needless to say, I am still awaiting communication and these documents, even after receiving an email to say that they have received my email. I'm honestly shocked that service delivery can still be so bad, hopefully my new provider will be more open to assisting me.