Elixi - Communication and Service Poor, Poor. Poor

I am so over Elixi Health. If I could give it no stars I would be happier. I have complained a number of times on not receiving my card and keeps getting told they will send to me. I am past the waiting period. I have sent 2 emails to cancel this policy and so far no response from them. Their communication skills are so poor and if I see the issues people are having then definitely do not want to belong to them. I have rather decided to take out a proper medical aid that will serve my purpose. Also the fact that you have to wait 12 months before you can claim for chronic meds is really worrying.