CO
Colleen O
1 reviews | Active since Aug 2015
25 Apr 2024, 13:09
DONOT USE ELIXI
I paid for medical insurance - was not able to use the service. Requested a refund They paid the refund The month end they took the refund from my bank They had no longer permission to debt my account It is now 2 months later they have not refunded me my refund
Helpful (0)
Replies (4)0
Replies (4)
Elixi's replyOfficial
25 Apr 2024, 14:09 Dear Colleen,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Elixi's reply25 Apr 2024, 14:09
Official
Dear Colleen,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Elixi's replyOfficial
25 Apr 2024, 15:12Dear Colleen,
Kindly note that we have attempted to contact you regarding the policy however we were unable to reach you.
We will attempt to call you again shortly, should you have an alternate number that you would prefer to be called on kindly notify us.
For any additional assistance please contact Talksure on ***Monday to Friday 8:00am to 5:00pm
Regards
Elixi team
Kindly note that we have attempted to contact you regarding the policy however we were unable to reach you.
We will attempt to call you again shortly, should you have an alternate number that you would prefer to be called on kindly notify us.
For any additional assistance please contact Talksure on ***Monday to Friday 8:00am to 5:00pm
Regards
Elixi team
Elixi's reply25 Apr 2024, 15:12
Official
Dear Colleen,
Kindly note that we have attempted to contact you regarding the policy however we were unable to reach you.
We will attempt to call you again shortly, should you have an alternate number that you would prefer to be called on kindly notify us.
For any additional assistance please contact Talksure on ***Monday to Friday 8:00am to 5:00pm
Regards
Elixi team
Kindly note that we have attempted to contact you regarding the policy however we were unable to reach you.
We will attempt to call you again shortly, should you have an alternate number that you would prefer to be called on kindly notify us.
For any additional assistance please contact Talksure on ***Monday to Friday 8:00am to 5:00pm
Regards
Elixi team
CO
Colleen O's updateReviewer Update
25 Apr 2024, 15:20I received no calls
CO
Colleen O's update25 Apr 2024, 15:20
Reviewer Update
I received no calls
Elixi's replyOfficial
25 Apr 2024, 15:22Dear Colleen,
Thank you for your response,
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for your response,
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Elixi's reply25 Apr 2024, 15:22
Official
Dear Colleen,
Thank you for your response,
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team
Thank you for your response,
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Regards
Elixi team