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AA
Africa A

1 reviews | Active since Oct 2020

07 Oct 2020, 11:39

do not join

do not join ! you sit with more Dr bills than anything else. Why pay for a plan then?????and then still needs to pay all your Dr Bills also. Even emergency ?? not happy at all. Joining was easy, and all seems above board ; not al all.

0
Replies (5)
Elixi
Elixi's reply07 Oct 2020, 15:34
Official
Dear Sir / Ma'am

Thank you for reaching out to us.

We are sad to hear that you feel this way, your query has been forwarded to our customer support team and they will be in contact with you shortly to discuss the matter further with you.

Regards
Elixi team
Elixi
Elixi's reply08 Oct 2020, 14:22
Official
Dear Sir / Ma'am

Thank you for taking the time in discussing your query with us.

We have engaged with the claims department and whom have informed us that some of the doctor's bills were not submitted for payment due to the claims process not being followed.

You have since been informed of the claims process and requested to have the required bills submitted for assessment.

We trust that we have been of assistance to you.

Regards
Elixi team
AA
Africa A's update19 Oct 2020, 09:40
Reviewer Update
unpaid claims was emailed to given email address, now awaiting feedback.
AA
Africa A's update22 Apr 2021, 12:39
Reviewer Update
Update on my situation. In this difficult times, I now sit with R21695.83 Dr Bills to pay. Where this was emergencies, and my kids were admitted. That's Gr8.
Elixi
Elixi's reply22 Apr 2021, 13:20
Official
Dear Africa  Thank you for reaching out to us.  We apologize for any inconvenience caused whilst you were trying to use our service. Our customer support team will be in contact with you shortly to assist you further on the matter.  Regards Elixi team