Customer service not trying to hold client

I am very enthusiatic that i have joined Elixi /Talksure, i was refered by my daughter and she has been well looked after, i am just a little upset with my side of the story, i have paid my first preium, and still have no access to the UnityHealth App, i am being thrown from pilar to post and cannot get an answer, i got an email address that i should contact but they said thys cannot help because my details have not been sent there, and ladys at customer service are all just worried in saying there piece like a AI (arificial inteligence), i said maybe i should cance, and she said strait away OH YOU WANT TO CANCEL, OK,... my word . Anyway also my GP does not fall under Elixi list of doctors but i see i am aloud to ask to fill a form and Elixi would call doctor to ask if he is interested in joining, BUT i have not been given that choice! i am so sad, what shall i do