TA
Thabang A
1 reviews | Active since May 2021
06 Apr 2022, 11:51
Complain
Good day.. It's a long time now trying to get hold of Elix medical insurance people . But i am not winning.. I have a complain.. Since I've joined elix medical insurance for my siblings.. I've requested medical card.. Even now i haven't received any.. And this is not acceptable at all..Luckily enough i didn't claim yet.. Imagine if that time comes.. Clearly i am going to struggle..because even the contact details they've provided online for customer service .. Are not going through... Please give me a call on this number *** .. So that you guys can explain everything to me. Thank you.
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Elixi's replyOfficial
07 Apr 2022, 11:22Dear Thabang
Thank you for allowing us the opportunity to assist with your query.
Our customer support team has contacted you and assisted. We have updated your postal address and requested for the cards to be sent out to you. A list of Network GP has been emailed to the email address provided.
Should you require further assistance kindly contact client services on *** Mon – Fri 8:00am – 5:00pm.
We apologize for any inconvenience that may have been caused to you.
Regards
Elixi Team
Thank you for allowing us the opportunity to assist with your query.
Our customer support team has contacted you and assisted. We have updated your postal address and requested for the cards to be sent out to you. A list of Network GP has been emailed to the email address provided.
Should you require further assistance kindly contact client services on *** Mon – Fri 8:00am – 5:00pm.
We apologize for any inconvenience that may have been caused to you.
Regards
Elixi Team
Elixi's reply07 Apr 2022, 11:22
Official
Dear Thabang
Thank you for allowing us the opportunity to assist with your query.
Our customer support team has contacted you and assisted. We have updated your postal address and requested for the cards to be sent out to you. A list of Network GP has been emailed to the email address provided.
Should you require further assistance kindly contact client services on *** Mon – Fri 8:00am – 5:00pm.
We apologize for any inconvenience that may have been caused to you.
Regards
Elixi Team
Thank you for allowing us the opportunity to assist with your query.
Our customer support team has contacted you and assisted. We have updated your postal address and requested for the cards to be sent out to you. A list of Network GP has been emailed to the email address provided.
Should you require further assistance kindly contact client services on *** Mon – Fri 8:00am – 5:00pm.
We apologize for any inconvenience that may have been caused to you.
Regards
Elixi Team