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Nontethelelo

1 reviews | Active since Nov 2023

11 Dec 2023, 13:14

Claim’s rejected ( maternity program)

I would definitely not recommend Elixi to anyone. I registered for the maternity program and got authorisation for gynae consultations and scans yet they did not pay even a cent for all my doctor’s visit. The claims were all rejected, they did not pay even for the blood tests😡. I had to pay every damn cent from my own pocket. I’ve been paying so much money for this insurance, I am on the black plan. What makes me more angry is the fact that i hardly use the insurance but I make sure to pay for every month but when they have to do their work, there are problems 😡😡. I regret the day I joined this insurance and all the money I’ve spent every month trusting them with my life. DO NOT WASTE YOUR MONEY ON ELIXI!!!!!!!….. rather try other health insurance companies I’m sure they are much better than this. I’m cancelling this damn thing….A TOTAL ****!!!!!!😡😡😡😡

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Replies (1)
Elixi
Elixi's reply15 Dec 2023, 10:23
Official
 Dear Nontethelelo
 
Thank you for reaching out to us.
 
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. 

Regards

Elixi team