GW
Grant W
1 reviews | Active since Feb 2022
28 Feb 2023, 06:39
Claims money since 27 January 2023 when logging in the claim.
Good morning, so sad to say that has been now two weeks that payment has been send for approval but still no payment has been received. I was promised last week Monday that the money will be payed in on the Thursday but nothing came, on Friday again i was promised that in will be payed in the first day of the week, its now the second day, they dont have problems with their system when it comes to deducting their money but when it comes to payout their is always problems.
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Replies (3)0
Replies (3)
Elixi's replyOfficial
28 Feb 2023, 08:41Dear Grant,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Elixi's reply28 Feb 2023, 08:41
Official
Dear Grant,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
GW
Grant W's updateReviewer Update
01 Mar 2023, 07:53Good day, i was promised again for payment but nothing in my account. My next step is going to the news papers with this issue.
GW
Grant W's update01 Mar 2023, 07:53
Reviewer Update
Good day, i was promised again for payment but nothing in my account. My next step is going to the news papers with this issue.
Elixi's replyOfficial
01 Mar 2023, 10:32Dear Mr Williams
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Elixi's reply01 Mar 2023, 10:32
Official
Dear Mr Williams
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
We are sad to hear of your recent experience with us, this is certainly not the level of service that we aspire to. The matter has been referred to our customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team