GW
Grant W

1 reviews | Active since Feb 2022

24 Feb 2023, 08:15

Claims money

Good morning, i am so unhappy with the service of Elixi. They phoned me on Monday saying that the claim money will be paid to my account on Thursday, i am still waiting and no money has been payed.

0
Replies (2)
Elixi
Elixi's reply24 Feb 2023, 08:44
Official
 Dear Grant, 

Thank you for reaching out to us. 
 
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. 

This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further. 

Regards 
Elixi team 

Elixi
Elixi's reply24 Feb 2023, 12:46
Official
Dear Mr Grant
 
 Thank you for reaching out and allowing us the opportunity to assist with your query.
 
 Our customer support team has made contact with you and provided feedback received from Ambeldown in reference to your claims feedback. 
 
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have. 
 
Regards 
Elixi Team