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Norma N
1 reviews | Active since Feb 2021
26 Feb 2021, 12:01
Bad service
Terrible service, you people never answer your phone when the doctors office tries to get authorisation. It's absolutely embarrassing and frustrating when you sitting there and they keeping asking you why did you choose this medical insurance cause they have no time for their clients
Helpful (0)
Replies (2)0
Replies (2)
Elixi's replyOfficial
26 Feb 2021, 14:19Dear Norma
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Elixi team
Elixi's reply26 Feb 2021, 14:19
Official
Dear Norma
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
Elixi team
Elixi's replyOfficial
01 Mar 2021, 11:25Dear Norma
Thank you for allowing us the opportunity to look into the matter.
Our customer support team has made contact with you and suggested that notification may be given to the insurer prior to your consultation with the network general practitioner. This will ensure a smooth approval of your visit.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is **********and we are available from Monday to Friday between 08h00 to 17h00
Regards
Elixi team
Thank you for allowing us the opportunity to look into the matter.
Our customer support team has made contact with you and suggested that notification may be given to the insurer prior to your consultation with the network general practitioner. This will ensure a smooth approval of your visit.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is **********and we are available from Monday to Friday between 08h00 to 17h00
Regards
Elixi team
Elixi's reply01 Mar 2021, 11:25
Official
Dear Norma
Thank you for allowing us the opportunity to look into the matter.
Our customer support team has made contact with you and suggested that notification may be given to the insurer prior to your consultation with the network general practitioner. This will ensure a smooth approval of your visit.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is **********and we are available from Monday to Friday between 08h00 to 17h00
Regards
Elixi team
Thank you for allowing us the opportunity to look into the matter.
Our customer support team has made contact with you and suggested that notification may be given to the insurer prior to your consultation with the network general practitioner. This will ensure a smooth approval of your visit.
We extend an apology for any inconveniences that may have been caused and are always glad to assist you with any further queries that you may have.
Our contact number is **********and we are available from Monday to Friday between 08h00 to 17h00
Regards
Elixi team