PM
Pindrix M
1 reviews | Active since Jun 2021
02 Aug 2021, 10:22
Bad medical insurance
Bad medical insurance ever.. you can’t get hold of them, their consultants they not answering their phone, u will stay on the line till you run out of airtime.. I’m disappointed and every month they deduct their money.. I am not happy at all.
I’ve joined this medical insurance march 2021 even today haven’t received anything from them. Again Saturday went to the doctor because wasn’t feeling, I have to pay cash cause Elixi weekend they not working hoping dat will get my money back after claiming to Elixi but no one answering..?????
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Elixi's replyOfficial
02 Aug 2021, 10:38Dear Pindrix
Thank you for reaching out to us.
We are sad to hear that you feel this way as it is certainly not the level of service that we aspire to.
We have noted that your Membership welcome pack was sent to you by email and which contains all relevant information to support and aid you in accessing your benefits even during weekends or outside office hours; we are also pleased to inform you that the Claims Administrator is in fact available 24/7, 365 days a year for any claim related assistance that you may require.
Our customer support team will reach out to you shortly to ensure that you receive the assistance and service that you deserve.
Regards
Talksure team
Thank you for reaching out to us.
We are sad to hear that you feel this way as it is certainly not the level of service that we aspire to.
We have noted that your Membership welcome pack was sent to you by email and which contains all relevant information to support and aid you in accessing your benefits even during weekends or outside office hours; we are also pleased to inform you that the Claims Administrator is in fact available 24/7, 365 days a year for any claim related assistance that you may require.
Our customer support team will reach out to you shortly to ensure that you receive the assistance and service that you deserve.
Regards
Talksure team
Elixi's reply02 Aug 2021, 10:38
Official
Dear Pindrix
Thank you for reaching out to us.
We are sad to hear that you feel this way as it is certainly not the level of service that we aspire to.
We have noted that your Membership welcome pack was sent to you by email and which contains all relevant information to support and aid you in accessing your benefits even during weekends or outside office hours; we are also pleased to inform you that the Claims Administrator is in fact available 24/7, 365 days a year for any claim related assistance that you may require.
Our customer support team will reach out to you shortly to ensure that you receive the assistance and service that you deserve.
Regards
Talksure team
Thank you for reaching out to us.
We are sad to hear that you feel this way as it is certainly not the level of service that we aspire to.
We have noted that your Membership welcome pack was sent to you by email and which contains all relevant information to support and aid you in accessing your benefits even during weekends or outside office hours; we are also pleased to inform you that the Claims Administrator is in fact available 24/7, 365 days a year for any claim related assistance that you may require.
Our customer support team will reach out to you shortly to ensure that you receive the assistance and service that you deserve.
Regards
Talksure team