BAD BAD BAD SERVICE FROM ELIXI HEALTH

I am disgusted with the poor service from Elixi Health. I have been receiving good service until they brought in this new GP waiver, this is total bs. Why should we get the authority to visit a GP when we pay for the service? Trying to avoid another fight with this useless country and the *********** people this country has, I managed to activate the GP waiver because honestly who has time to phone for authorization when your child is sick?? After they confirmed that it had been activated the debit order still didn't go off for the waiver, after days of trying to get a hold of customer service all they had to say was sorry for the inconvenience. So now I still cannot see the doctor because someone was too lazy to do their work. DO NOT TAKE OUT INSURANCE FROM ELIXI HEALTH< IT IS A TOTAL ******* AND THEIR CUSTOMER SERVICE IS LIKE ESKOM< THEY JUST DON"T CARE IF IT DOES NOT BENEFIT THEM