Bad and unacceptable service.Need a more suitable company offering better professional Gapcover.

Very poor service experienced regarding payment to two service providers.After several calls of which quite a few were not answered, I had forward the accounts 6x times.It was so frustrating to finalize the claims after 5 months.I was simply told to deal directly with the financial department at Ambledown.The employee answering the telephone even tried to deal with the claim as Ambledown was battling to work through many simular cases on a back lock.I battled to speak to an interested and available responsible person.Calls were either dropped and at some stage I had to wait for 40 minutes just to be transfered to another employee.Once I was assured that payment was authorised and done...which was no true and ruined the relationship between me as the patient and the doctor who did the operation.After 5 months a supervisor at the financial department to transfer the outstanding amount to the account of the specialist involved.I dread a repeat of such a bad performance ever again and probably have to find a better broker ASAP.

You are welcome to call me if you might need more detail.

Regards

Drinétte de Klerk ***