MSRM
Ms Sharon Rose Mckenzie
1 reviews | Active since Mar 2023
03 Mar 2023, 14:05
AWFUL SEREVICE
I am very disappointed with ELIXI Gap Cover's service. I put in a claim within one month of my operation. They paid me out SIX MONTHS LATER!! I followed up many times re payout as the doctors accounts departments were VERY UNHAPPY with me. Elixi Gap Cover gave me many excuses (such as: it is with the assessors, it went back to the assessors for review, it has finally been assessed, it has been handed over to the accounts department, are just the some of the excuses I remember) before the truth was revealed that they did not have enough money to pay me out. I ended up paying the accounts myself or else my accounts would have been handed over to thee lawyers. I would not recommend this company at all.
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Replies (1)Elixi's replyOfficial
11 Jul 2023, 12:44Dear Sharon,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Elixi's reply11 Jul 2023, 12:44
Official
Dear Sharon,
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
Thank you for reaching out to us.
We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
This is certainly not the level of service that we aspire to. The matter has been referred to our Customer support team and they will get in touch with you shortly to discuss the matter further.
Regards
Elixi team
