1 reviews | Active since May 2019
********* Business Practise
My first ever review on Hellopeter.com and many more coming on other platforms chaps! Our time being a long time customer of Elite Host's approx 7 years has almost come to an end! These guys have no contact number for support, can take longer than 4 hours to get hold of you especially for an emergency! Their billing department Nicole is firstly unprofessional and secondly an abo****e pain to work with and seems that all is too much for her to try and help customers in the best possible way. She is just not interested
They will merge invoices to your most important ones without your concent that you do not want to pay for and will force you to pay for the entire amount and if you do not pay for the the invoice with the merged invoice/services that you do not need they will suspend your website/s the next morning and threaten you and this is still without suspension email notifications, it even gets better they will even terminate your website without informing you and when done they will go and tell you to read through their T'ç & C's
They cannot care less to help their clients and their level and support has gone down tremendously. The good guys that made it a pleasure to deal with Elite Host back in the day have left!
My advice is go elsewhere and get better service and the same products for a lot cheeper!!
Thank you for expressing your concern about our billing procedures. I have reviewed your account and see that:
1) The payment for February was due 1st Feb, yet payment was received towards the March invoice on 15th February (15 days late) via our client area. The next payment on 18 March was made towards the April invoice, still leaving February unpaid.
2) The hosting service was suspended for 6 months as we received no payment, it was terminated in line with our non-payment policy. We also informed you that we had a backup and could restore on the 16th April 2017, however, we only received the go-ahead from you on 5th June 2017 and unfortunately by that time we no longer had the backup available.
3) A spam filtering service was not cancelled and continued to be invoiced. This was explained multiple times by our billing department. These have to be specifically cancelled from the client area and are kept on our servers until we receive a cancellation. This way we know to remove your data from our servers and stop invoicing for these services. The invoices for these services remain due until we receive a cancellation request or until invoices are overdue for a number of months.
One of our directors also responded to your ticket on the 21st April:
"If you did, however, send a cancellation request in the past or indicate that the filter service is not needed, we will gladly take that as the cancellation date and refund the months fees after this. If this is the case, please let me know the ticket number and/or rough date time and I'll investigate further. "
Regards,
Jason How-Kow
-----
web: www.elitehost.co.za
email: ***
Thank you for expressing your concern about our billing procedures. I have reviewed your account and see that:
1) The payment for February was due 1st Feb, yet payment was received towards the March invoice on 15th February (15 days late) via our client area. The next payment on 18 March was made towards the April invoice, still leaving February unpaid.
2) The hosting service was suspended for 6 months as we received no payment, it was terminated in line with our non-payment policy. We also informed you that we had a backup and could restore on the 16th April 2017, however, we only received the go-ahead from you on 5th June 2017 and unfortunately by that time we no longer had the backup available.
3) A spam filtering service was not cancelled and continued to be invoiced. This was explained multiple times by our billing department. These have to be specifically cancelled from the client area and are kept on our servers until we receive a cancellation. This way we know to remove your data from our servers and stop invoicing for these services. The invoices for these services remain due until we receive a cancellation request or until invoices are overdue for a number of months.
One of our directors also responded to your ticket on the 21st April:
"If you did, however, send a cancellation request in the past or indicate that the filter service is not needed, we will gladly take that as the cancellation date and refund the months fees after this. If this is the case, please let me know the ticket number and/or rough date time and I'll investigate further. "
Regards,
Jason How-Kow
-----
web: www.elitehost.co.za
email: ***