NS
Nancy S
1 reviews | Active since May 2021
12 Jan 2024, 10:47
Terrible ISP
As our new ISP, their service sucks, they don't provide telephone support and after a week of transferring my domain to Elitehost we still struggle as a company setting up our new emails . None of our complains have been resolved and our company is loosing revenue. At month end they would obviously expect Full payment of services not rendered.
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Replies (5)
Elitehost's replyOfficial
12 Jan 2024, 11:53Good Day Nancy,
Thank you for taking the time to share your concerns with us. Your feedback is invaluable, and we genuinely appreciate the opportunity to address the issues you’ve raised.
We have reviewed your account and note that the domain was initially transferred away from one of our resellers. The hosting account was then reactivated directly with us without a domain transfer being ordered. In an effort to assist you promptly, we placed the domain transfer order on your behalf.
We are actively working on resolving the current ticket, which is related to incorrect mailbox passwords. We have asked for additional information and have provided guidance to change mailbox details in cPanel and ensure details in Outlook are correct.
Your satisfaction is our top priority, and we are committed to resolving these issues promptly.
Kind Regards,
The Elitehost Team
Thank you for taking the time to share your concerns with us. Your feedback is invaluable, and we genuinely appreciate the opportunity to address the issues you’ve raised.
We have reviewed your account and note that the domain was initially transferred away from one of our resellers. The hosting account was then reactivated directly with us without a domain transfer being ordered. In an effort to assist you promptly, we placed the domain transfer order on your behalf.
We are actively working on resolving the current ticket, which is related to incorrect mailbox passwords. We have asked for additional information and have provided guidance to change mailbox details in cPanel and ensure details in Outlook are correct.
Your satisfaction is our top priority, and we are committed to resolving these issues promptly.
Kind Regards,
The Elitehost Team
Elitehost's reply12 Jan 2024, 11:53
Official
Good Day Nancy,
Thank you for taking the time to share your concerns with us. Your feedback is invaluable, and we genuinely appreciate the opportunity to address the issues you’ve raised.
We have reviewed your account and note that the domain was initially transferred away from one of our resellers. The hosting account was then reactivated directly with us without a domain transfer being ordered. In an effort to assist you promptly, we placed the domain transfer order on your behalf.
We are actively working on resolving the current ticket, which is related to incorrect mailbox passwords. We have asked for additional information and have provided guidance to change mailbox details in cPanel and ensure details in Outlook are correct.
Your satisfaction is our top priority, and we are committed to resolving these issues promptly.
Kind Regards,
The Elitehost Team
Thank you for taking the time to share your concerns with us. Your feedback is invaluable, and we genuinely appreciate the opportunity to address the issues you’ve raised.
We have reviewed your account and note that the domain was initially transferred away from one of our resellers. The hosting account was then reactivated directly with us without a domain transfer being ordered. In an effort to assist you promptly, we placed the domain transfer order on your behalf.
We are actively working on resolving the current ticket, which is related to incorrect mailbox passwords. We have asked for additional information and have provided guidance to change mailbox details in cPanel and ensure details in Outlook are correct.
Your satisfaction is our top priority, and we are committed to resolving these issues promptly.
Kind Regards,
The Elitehost Team
NS
Nancy S's updateReviewer Update
12 Jan 2024, 13:44Afternoon, I agree we changed ISP after you convinced us its better to remain with EliteHost. It was your reponsibility as our new service provider to inform us to request a domain transfer. After yet another episode of back and forth for 2 days it was established the domain should be transfered.
Restoring of emails was paid for despite that, I realized my last emails were 30 Dec and the next ones start today. Please indicate what's the issue.
Synchronizing emails is slow... Anyway i appreciate your assistance and the staff are updating their emails, i am currently receiving email as we speak.
Restoring of emails was paid for despite that, I realized my last emails were 30 Dec and the next ones start today. Please indicate what's the issue.
Synchronizing emails is slow... Anyway i appreciate your assistance and the staff are updating their emails, i am currently receiving email as we speak.
NS
Nancy S's update12 Jan 2024, 13:44
Reviewer Update
Afternoon, I agree we changed ISP after you convinced us its better to remain with EliteHost. It was your reponsibility as our new service provider to inform us to request a domain transfer. After yet another episode of back and forth for 2 days it was established the domain should be transfered.
Restoring of emails was paid for despite that, I realized my last emails were 30 Dec and the next ones start today. Please indicate what's the issue.
Synchronizing emails is slow... Anyway i appreciate your assistance and the staff are updating their emails, i am currently receiving email as we speak.
Restoring of emails was paid for despite that, I realized my last emails were 30 Dec and the next ones start today. Please indicate what's the issue.
Synchronizing emails is slow... Anyway i appreciate your assistance and the staff are updating their emails, i am currently receiving email as we speak.
Elitehost's replyOfficial
12 Jan 2024, 14:33Good Day Nancy,
We understand the importance of a seamless transition and we apologise for the inconvenience caused.
Initially, we proceeded with the understanding that you were planning to migrate to a new provider and, as a result, restored the cPanel account to facilitate the migration to your new provider.
Once a request had been sent to make use of our services, we advised that it would be necessary to update the domain name servers and then place a domain transfer order. This was not done, so we placed the domain transfer on your behalf.
It's important to note that the hosting account was terminated on January 1st, 2024, by an existing reseller of ours. As a result, the backup we restored would only contain emails before this termination date.
Our technical team is fully prepared to assist you. We have responded to all tickets opened, and we are committed to addressing any further concerns or inquiries you may have.
We appreciate your understanding and look forward to resolving this matter to your satisfaction.
Kind Regards,
The Elitehost Team
We understand the importance of a seamless transition and we apologise for the inconvenience caused.
Initially, we proceeded with the understanding that you were planning to migrate to a new provider and, as a result, restored the cPanel account to facilitate the migration to your new provider.
Once a request had been sent to make use of our services, we advised that it would be necessary to update the domain name servers and then place a domain transfer order. This was not done, so we placed the domain transfer on your behalf.
It's important to note that the hosting account was terminated on January 1st, 2024, by an existing reseller of ours. As a result, the backup we restored would only contain emails before this termination date.
Our technical team is fully prepared to assist you. We have responded to all tickets opened, and we are committed to addressing any further concerns or inquiries you may have.
We appreciate your understanding and look forward to resolving this matter to your satisfaction.
Kind Regards,
The Elitehost Team
Elitehost's reply12 Jan 2024, 14:33
Official
Good Day Nancy,
We understand the importance of a seamless transition and we apologise for the inconvenience caused.
Initially, we proceeded with the understanding that you were planning to migrate to a new provider and, as a result, restored the cPanel account to facilitate the migration to your new provider.
Once a request had been sent to make use of our services, we advised that it would be necessary to update the domain name servers and then place a domain transfer order. This was not done, so we placed the domain transfer on your behalf.
It's important to note that the hosting account was terminated on January 1st, 2024, by an existing reseller of ours. As a result, the backup we restored would only contain emails before this termination date.
Our technical team is fully prepared to assist you. We have responded to all tickets opened, and we are committed to addressing any further concerns or inquiries you may have.
We appreciate your understanding and look forward to resolving this matter to your satisfaction.
Kind Regards,
The Elitehost Team
We understand the importance of a seamless transition and we apologise for the inconvenience caused.
Initially, we proceeded with the understanding that you were planning to migrate to a new provider and, as a result, restored the cPanel account to facilitate the migration to your new provider.
Once a request had been sent to make use of our services, we advised that it would be necessary to update the domain name servers and then place a domain transfer order. This was not done, so we placed the domain transfer on your behalf.
It's important to note that the hosting account was terminated on January 1st, 2024, by an existing reseller of ours. As a result, the backup we restored would only contain emails before this termination date.
Our technical team is fully prepared to assist you. We have responded to all tickets opened, and we are committed to addressing any further concerns or inquiries you may have.
We appreciate your understanding and look forward to resolving this matter to your satisfaction.
Kind Regards,
The Elitehost Team
NS
Nancy S's updateReviewer Update
12 Jan 2024, 15:21We changed to a New service provider because the services with MYK was canceled, he never indicated we could remain with you hence we sourced a new ISP. As mentioned Elitehost made us aware we could keep our services with them.
We've paid both Elitehost and the previous ISP for backup emails and will get the info today seen that you don't have it. This is information you should have.made us aware of yesterday to avoid having another break in communication. We are no IT bofuns and as the experts its always great to provided Value added service to your clients.
We've paid both Elitehost and the previous ISP for backup emails and will get the info today seen that you don't have it. This is information you should have.made us aware of yesterday to avoid having another break in communication. We are no IT bofuns and as the experts its always great to provided Value added service to your clients.
NS
Nancy S's update12 Jan 2024, 15:21
Reviewer Update
We changed to a New service provider because the services with MYK was canceled, he never indicated we could remain with you hence we sourced a new ISP. As mentioned Elitehost made us aware we could keep our services with them.
We've paid both Elitehost and the previous ISP for backup emails and will get the info today seen that you don't have it. This is information you should have.made us aware of yesterday to avoid having another break in communication. We are no IT bofuns and as the experts its always great to provided Value added service to your clients.
We've paid both Elitehost and the previous ISP for backup emails and will get the info today seen that you don't have it. This is information you should have.made us aware of yesterday to avoid having another break in communication. We are no IT bofuns and as the experts its always great to provided Value added service to your clients.
Elitehost's replyOfficial
15 Jan 2024, 14:53Good Day Nancy,
I see we are awaiting feedback on the emails we sent on Friday. Please let us know if you have been able to follow the steps provided on those tickets so we may advise further.
We will gladly assist with any additional queries you may have on the open tickets.
Regards,
The Elitehost Team
I see we are awaiting feedback on the emails we sent on Friday. Please let us know if you have been able to follow the steps provided on those tickets so we may advise further.
We will gladly assist with any additional queries you may have on the open tickets.
Regards,
The Elitehost Team
Elitehost's reply15 Jan 2024, 14:53
Official
Good Day Nancy,
I see we are awaiting feedback on the emails we sent on Friday. Please let us know if you have been able to follow the steps provided on those tickets so we may advise further.
We will gladly assist with any additional queries you may have on the open tickets.
Regards,
The Elitehost Team
I see we are awaiting feedback on the emails we sent on Friday. Please let us know if you have been able to follow the steps provided on those tickets so we may advise further.
We will gladly assist with any additional queries you may have on the open tickets.
Regards,
The Elitehost Team