CA
Craig A
1 reviews | Active since Mar 2009
22 Sept 2022, 12:28
Promises broken - money is the bottom line for them
I have been a loyal customer of EliteHost for close to a decade, have never been a problem payer, have referred a good number of clients to them and only recently have had problems with my account (COVID). I am behind by one payment and asked for an extension the day before yesterday and yesterday and was granted it on both occasions, yet today my account is suspended. Flip flop, flip flop - loyalty to long standing clients means very little to you when it comes to the kaching!
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Elitehost's replyOfficial
22 Sept 2022, 15:10Hello Craig,
Thank you for bringing this to our attention and giving us an opportunity to investigate the situation.
We see Marius, from our management team has had a look into this and has already provided the requested extension, your services are active. As per the ticket we have sent, we have allowed an extension until 30 September to have this resolved.
We sincerely apologise for the experience and assure you that we only suspend as a last resort.
Kind Regards,
The Elitehost team
Thank you for bringing this to our attention and giving us an opportunity to investigate the situation.
We see Marius, from our management team has had a look into this and has already provided the requested extension, your services are active. As per the ticket we have sent, we have allowed an extension until 30 September to have this resolved.
We sincerely apologise for the experience and assure you that we only suspend as a last resort.
Kind Regards,
The Elitehost team
Elitehost's reply22 Sept 2022, 15:10
Official
Hello Craig,
Thank you for bringing this to our attention and giving us an opportunity to investigate the situation.
We see Marius, from our management team has had a look into this and has already provided the requested extension, your services are active. As per the ticket we have sent, we have allowed an extension until 30 September to have this resolved.
We sincerely apologise for the experience and assure you that we only suspend as a last resort.
Kind Regards,
The Elitehost team
Thank you for bringing this to our attention and giving us an opportunity to investigate the situation.
We see Marius, from our management team has had a look into this and has already provided the requested extension, your services are active. As per the ticket we have sent, we have allowed an extension until 30 September to have this resolved.
We sincerely apologise for the experience and assure you that we only suspend as a last resort.
Kind Regards,
The Elitehost team