AN
Andre N
1 reviews | Active since Mar 2009
15 Apr 2021, 07:52
NO response to EMERGENCY TICKET ticket logged
I have been with Elitehost for almost 6 months and up until now I have been extremely satisficed. The reason for this review is that I logged an EMERGENCY TICKET and 5 hours later am yet to received any response. I then resorted to logging 2 additional tickets to management and sales and have not received any response whatsoever. I have to reiterate that this was an emergency ticket logged and no response received after 5 hours of waiting and constant updates. This is a tremendous concern and has forced me to now find another hosting company. Please do not contact me on the provided cell number on this incident. My correct number can be found on my profile.
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Elitehost's replyOfficial
15 Apr 2021, 14:34Good Day Andre,
We sincerely apologise that this has been so frustrating.
I see that Rudi from our technical department responded to your ticket this morning and our management team has taken the opportunity to review the procedure followed on these tickets.
While we undertake to respond to tickets under the Emergency status as quickly as possible, this status is reserved for downtime caused by hosting-related issues. I see the issue in this regard was more web design and development, which is not something our technical department normally assists with. In the interest of addressing your issue, I see that our team did make an exception and the ticket is resolved.
Thank you for providing feedback, we will gladly address any further queries or concerns on the ticket.
Kind Regards,
The Elitehost team
We sincerely apologise that this has been so frustrating.
I see that Rudi from our technical department responded to your ticket this morning and our management team has taken the opportunity to review the procedure followed on these tickets.
While we undertake to respond to tickets under the Emergency status as quickly as possible, this status is reserved for downtime caused by hosting-related issues. I see the issue in this regard was more web design and development, which is not something our technical department normally assists with. In the interest of addressing your issue, I see that our team did make an exception and the ticket is resolved.
Thank you for providing feedback, we will gladly address any further queries or concerns on the ticket.
Kind Regards,
The Elitehost team
Elitehost's reply15 Apr 2021, 14:34
Official
Good Day Andre,
We sincerely apologise that this has been so frustrating.
I see that Rudi from our technical department responded to your ticket this morning and our management team has taken the opportunity to review the procedure followed on these tickets.
While we undertake to respond to tickets under the Emergency status as quickly as possible, this status is reserved for downtime caused by hosting-related issues. I see the issue in this regard was more web design and development, which is not something our technical department normally assists with. In the interest of addressing your issue, I see that our team did make an exception and the ticket is resolved.
Thank you for providing feedback, we will gladly address any further queries or concerns on the ticket.
Kind Regards,
The Elitehost team
We sincerely apologise that this has been so frustrating.
I see that Rudi from our technical department responded to your ticket this morning and our management team has taken the opportunity to review the procedure followed on these tickets.
While we undertake to respond to tickets under the Emergency status as quickly as possible, this status is reserved for downtime caused by hosting-related issues. I see the issue in this regard was more web design and development, which is not something our technical department normally assists with. In the interest of addressing your issue, I see that our team did make an exception and the ticket is resolved.
Thank you for providing feedback, we will gladly address any further queries or concerns on the ticket.
Kind Regards,
The Elitehost team