BB
Bri B
1 reviews | Active since Dec 2015
14 Dec 2015, 14:09
My a/c was Flagged after Payment & I want a reund
I signed up for hosting this morning & made the payment to Elite Host. After I send proof of payment I received an email from Elite Host: <br> <br> \Unfortunately your account has been flagged by our system. In order to confirm your identity
Helpful (0)
Replies (1)0
Replies (1)
Elitehost's replyOfficial
14 Dec 2015, 14:41Hello bribee,
Your account was flagged since the ID number provided on signup returned as invalid. Furthermore you signed up with an incomplete Durban address, we then received a cash deposit made at an ATM in Cape Town.
Due to the current levels of ***** in SA we preform verification on accounts if flagged. We simply require a copy of any identification document to positively identify your account.
We already responded regarding your refund request at 12PM today, and you have responded further regarding this. We have resent the refund instructions again. Please communicate further via the ticket with the details required and we will happily process your refund.
Regards,
Jason How-Kow
-----
web: www.elitehost.co.za
email: ***
Your account was flagged since the ID number provided on signup returned as invalid. Furthermore you signed up with an incomplete Durban address, we then received a cash deposit made at an ATM in Cape Town.
Due to the current levels of ***** in SA we preform verification on accounts if flagged. We simply require a copy of any identification document to positively identify your account.
We already responded regarding your refund request at 12PM today, and you have responded further regarding this. We have resent the refund instructions again. Please communicate further via the ticket with the details required and we will happily process your refund.
Regards,
Jason How-Kow
-----
web: www.elitehost.co.za
email: ***
Elitehost's reply14 Dec 2015, 14:41
Official
Hello bribee,
Your account was flagged since the ID number provided on signup returned as invalid. Furthermore you signed up with an incomplete Durban address, we then received a cash deposit made at an ATM in Cape Town.
Due to the current levels of ***** in SA we preform verification on accounts if flagged. We simply require a copy of any identification document to positively identify your account.
We already responded regarding your refund request at 12PM today, and you have responded further regarding this. We have resent the refund instructions again. Please communicate further via the ticket with the details required and we will happily process your refund.
Regards,
Jason How-Kow
-----
web: www.elitehost.co.za
email: ***
Your account was flagged since the ID number provided on signup returned as invalid. Furthermore you signed up with an incomplete Durban address, we then received a cash deposit made at an ATM in Cape Town.
Due to the current levels of ***** in SA we preform verification on accounts if flagged. We simply require a copy of any identification document to positively identify your account.
We already responded regarding your refund request at 12PM today, and you have responded further regarding this. We have resent the refund instructions again. Please communicate further via the ticket with the details required and we will happily process your refund.
Regards,
Jason How-Kow
-----
web: www.elitehost.co.za
email: ***