1 reviews | Active since Aug 2017
Horrible experience, stay away
Horrible experience, this company has been holding hostage a domain I registered with them for years now. My mistake was registering a domain with them which I intended to point to Google Cloud servers or their app development products we use such as Flutterflow, unfortunately, Elitehost has no option to add or change DNS records. To my surprise, when I told them about this issue they told me if I registered a domain with them, I have to host with them as well, never have I ever encountered such where an ISP forcing people who register domains to also host with them as well. The worst part is that for me hosting with them simply wasn't possible, we use Google products where you just connect a domain, and you can't just move your site. Then I tried to transfer the domain from them to Godaddy but guess what, they declined it. I've now resorted to reporting them, first I reached out to ICANN, and they referred me to ZADNA, now I'm hoping something will come out of it, otherwise, I will have to take them to court. Stay away from them, you'll have an unnecessary headache.
Hello Sithembile,
Hope you're doing well! Thanks a ton for reaching out to us. I want to start by assuring you that your domain is definitely not being held hostage by us.
After delving into your concern, I realized there's an issue with the email address used to accept transfers—it's no longer working. The ZARC registry, which manages .co.za domains, sends transfer requests directly to the email address you've set up for your domain. So, we need to fix that email address for you to smoothly accept the transfer. Just to clarify, we don't reject domain transfers on our end. It's the email address listed as the registrant on your domain that holds the reins to accept or decline transfers. If there's no response to the transfer request, the ZARC registry automatically rejects it.
It seems like we haven't heard from you regarding any support requests in over 260 days. Even on the one occasion where our team responded, we didn't receive any follow-up from your end.
We're keen to iron out this issue as our first priority and will be reaching out to you directly to tackle the aforementioned problems.
Warm regards,
The Elitehost Team
Hello Sithembile,
Hope you're doing well! Thanks a ton for reaching out to us. I want to start by assuring you that your domain is definitely not being held hostage by us.
After delving into your concern, I realized there's an issue with the email address used to accept transfers—it's no longer working. The ZARC registry, which manages .co.za domains, sends transfer requests directly to the email address you've set up for your domain. So, we need to fix that email address for you to smoothly accept the transfer. Just to clarify, we don't reject domain transfers on our end. It's the email address listed as the registrant on your domain that holds the reins to accept or decline transfers. If there's no response to the transfer request, the ZARC registry automatically rejects it.
It seems like we haven't heard from you regarding any support requests in over 260 days. Even on the one occasion where our team responded, we didn't receive any follow-up from your end.
We're keen to iron out this issue as our first priority and will be reaching out to you directly to tackle the aforementioned problems.
Warm regards,
The Elitehost Team