Elite Hosting is most underwhelming??????!!!!!!!

I have hosted numerous domains with Elite Hosting for a number of years. In the last few months after registering a new domain and using it ONLY for subscribed contacts, sending maybe 2 emails per month with a pdf attachment, stating in the email that the receiver has agreed to these mails through interest in my project and offering them an unsubscribe option, I continuously have emails returned "undelivered - spam"

I have sent I don't know how many emails to Elite and submitted tickets on their Client Zone. I always get answers that I should do this and that, or that they have taken steps to ensure this doesn't happen again, etc etc ad nauseum. The problem however does not go away.

The frustrating thing with dealing with this company is that there is no continuity in communication. So much is automated with client service people using inane cut and paste answers which do not address my problems personally. Then a day or 2 later, still unresolved, I get mails saying "we haven't heard back from you, so the ticket will be closed". Also a number of different people will reply and I have had cases of differing advice/instructions being given. I get the strong sense that the left hand doesn't know what the right is doing. Only one or 2 agents have courteously assisted me over the years. No real effort is made to call and help me sort the problem out once and for all. I am tech savvy so that is not the problem. I feel as though I am on a dizzying roundabout with them.

I am taking my business elsewhere