WARNING! DO NOT TAKE YOUR CAR TO ELEGANT SQUARE

Nov 2021 a man without a driver's licence drove into the back of my car while I was stationary at a stop sign. Outsurance referred me to Elegant Square. They assured me that the damage to my bumper can be fixed and that it does not have to be replaced. Work was done very quickly and on the surface looked acceptable. In April 2022 one of the park distance control sensors fell out. Another one was was loose. The car was close to a service and I thought I would request the dealership to fix it. On 9 May 2022, I took the car to the dealership for a service. The dealership referred me to a panelbeater as they could not attach it. I took the car back to Elegant Square that afternoon. I waited at Elegant Square for the sensors to be fixed/attached. The bumper was scratched around one of the sensors and the bumper was not attached properly. The right side of the bumper was sticking out. Shortly afterwards, the cracks from the accident reappeared. I phoned Elegant Square and complained. Samantha was very rude. I phoned Outsurance and were told that I had to take the car back to Elegant Square so that they can fix it. Elegant Square and Outsurance informed me that the bumper will be replaced. Elegant Square never phoned me regarding any progress. At least Outsurance kept me informed. I requested a courtesy vehicle as I reside 45 km from work, as Elegant Square informed Outsurance the work will take 2-3 days. Outsurance negotiated with Elegant Square to provide such as they had to fix shoddy work. According to Outsurance a courtesy car would only be available mid July 2022. On 14 July 2022 in the morning, I phoned Elegant Square. Samantha was not available. I left a message. She did not phone me back. On 15 July 2022 in the morning I phoned again. Samantha was busy. The receptionist phoned me back and placed me on hold for more than 7 minutes. The phone cut off. Later Samantha did phone me. I asked her when I can bring my car in. She told me she will phone me back in 5 minutes. After 30 minutes, I phoned and spoke to a manager. After I spoke to the manager, Samantha phoned me back. The appointment was arranged for 25 July 2022 I the afternoon. When I brought the car in, I was told I could wait as it will take about 40 minutes. I decided to wait. After more than 2 hours, I got my car back. Hope 3rd time is a charm. My car smelled of cigarette smoke inside and I even got cigarette ash on my clothes. Samantha again was rude when I complained about it. No one even eats or drink water in my! My car was washed with something that left a greasy film all over my car, even all the windows. Please do not take your vehicle to them unless you want no communication, no updates, rude service and you want to keep going back so that they can try to fix shoddy work.