Very disappointed and dissatisfied customer!!!!!!

If there were an option of providing no start, I would. I have been struggling with Elegant Square since February of this month after they repaired my vehicle. My insurer and I have been in constant communication with a gentleman by the name of Avi (not sure how his name is written), at the panelbeater to review their work that was done on the vehicle, which was not satisfactory at all by the way. The engine diagnostics was done in September, 7 months after having me travel to and from East London to get the vehicle checked...I would wait all day there and not have any work done on it. He promised to cover the expenses of my last trip to East London from Bhisho, as an apology on the delay. That was on the 11th of Sepember. Now he is not taking my call, and when I call the workplace they tell me he is not in after they ask me what the call is about.

The damages right front rim after they said it was repaired, was in fact taken to the left back wheel so it could look as it was changed. The front right fog light plastic cover was not changed. The right door has a rattling sound inside of it when driving on gravel. I had to take the vehicle in for wheel alignment myself after the repair.

I have email records sent by my insurer to Elegant Square requesting that the matter be attended to since it was not done properly. I have whatsApp texts to Avi that show my communication with him. I am so angered and frustrated by the manner in which this is being handled. I am also starting to get disappointed with my insurer as well for not following up on the matter, and if they are, not providing me with the update. My Insurer is OLD Mutual iWYZE by the way.

I am so not happy at all with ELEGANT SQUARE. There is absolutely nothing elegant about their work, at all.