Hellopeter
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1 reviews | Active since Aug 2017

17 Nov 2021, 08:35

Useless Panelbeaters

Useless. Useless. Useless. They sent me a message telling me my vehicle is ready for collection, sent the same message to my insurance as well. I was ready to ready to travel from Cape Town to East London to fetch my car which by the way already has over 2 months with them. But something said, just ask someone to first go check out this car. Alas! Vehicle was nowhere near being done albeit having had the vehicle from 2021/08/31. And all they could tell me was that "there was a misunderstanding or mistake in cars as the registration plate were the same or first 6 digits the same" strangely, my registration IS ONLY 6 DIGITS. I was livid as expected at the nonchalant nature they are handling my vehicle repair. We are nearing 3 months with them having my car, I x cannot begin to explain the amount of inconvenience this had caused me. You cannot fathom just how much. 😡😡😡😡😡😡😡😡

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Replies (2)
Elegant Square Panelbeaters EL
Elegant Square Panelbeaters EL's reply17 Nov 2021, 08:56
Official
Dear Client, thank you for your review, we regret that you experienced service that was not up to standard. Incidentally we have 2 clients from Cape Town who's registration numbers start with CAA and our staff member made an honest mistake when she thought you were the other client, we humbly apologize to you and the inconvenience this caused you. We will be looking into your concerns regarding the delay in repairs and will revert back to you without any further delays. Thank you.

Best regards,

's update17 Nov 2021, 13:39
Reviewer Update
That was a simple case of not paying attention to what you're doing, as per your "honest mistake". Being in EC I'm pretty sure you have thousands of cars with registration numbers starting with the same letters yet such never occurs. My guess is, because I'm no where near EC to constantly come to your shop to nag you about my vehicle, you just choose to take your time with it. What's frustrating with all of this is all the expenses I have to incur in the absence of my vehicle, the things I'm missing out on because I cannot make it, the inconvenience of wanting to go somewhere and being unable to, and you guys just get on with your lives with a simple "we're sorry we'll look into it". End of story. My vehicle hasn't even been touched and I have major commitments coming up that depend on me having a vehicle which you seem to be enjoying looking at in your shop. Rest assured this is not the only platform I'll be stating my dissatisfaction on. Almost 3 months and my bumper is still on the floor. That's unacceptable to say the least.