STAY AWAY FROM ELEGANT SQAURE PANELBEATERS IN EAST LONDON

Worst customer service and unreliable service, rude and dishonest dealings with the client. We brought our car to Elegant Square end of June 2022, they did not give us a quote for three days and finally said they will use a quote we had brought to them. They requested an upfront payment and I refused to pay without an invoice, invoice was sent with no line items just a " REPAIRS AS AGREED" line item. I paid portion of the invoice and advised balance to be paid upon completion of repairs. Our car stayed with them from that time to date. In between we have queried: sent emails, called them even went in person to ascertain what was happening and were not getting responses. To top it all their receptionist is very rude and would put the phone on the side when we would call when venting to her about the frustration caused by their lack of service, today she called her boss and spoke in Afrikaans ask him to deal with us immediately as we were causing chaos in their business. On the 6th Sept after we had gone in face-to-face and left with no concrete response, they called and wanted to introduce other costs which we rejected, even sent an email following the call to this regard. This morning we pitch up to pick up our car and we are told we have to pay for the additional costs, at R20k. They are disputing that we rejected this and are refusing to give us a recording of the call. They have decided to keep the car till we make the extra payment they want for things we rejected. They have never sent us any paper work to amend what they originally sent.