Horrible service !

<div>Appalling service to say the least!!! They’ve have my car for the past 4months now going to 5 months. Have made no efforts of updating me. I’ve been calling them weekly for updates and they’ve been giving me the run around. My car was injured at the back bumper and boot. 4 months later they’re telling me that the boot lock is “also not working”.. isn’t that something you should have diagnosed initially seeing that the impact was at the back of the car??! Now my battery is also dysfunctional.. they’re now telling me to pay for that too. When you ask them for documentation and times they’ve liased with your insurance they tell you “they can’t send you anything in black and white as they deal with a system”. 3 weeks ago they **** to me and told me my car will be ready In 3 days (after I threatened them with my lawyers) ; then on the day the car was supposed to be released. I CALLED THEM. And they told me the boot lock story. They don’t call you. They don’t care. They don’t prioritize you in anyway. And their admin clerk is very rude! I am quite disgusted with the service from this business and I’ve laid a formal complaint about them to my insurance. !</div>