Disgusting Service!

Worst possible service ever!!!! My car was crashed into while stationery, parked on the off street parking. I logged a claim with Discovery and they towed my car since I was unable to drive it due to the damages. It’s been 3 months!!!!!! Discovery took a month to do an assessment and to approve the claim. Car finally went to the panelbeaters a month later. The panelbeaters called to say they waiting for car parts and would take about 5-7 working days. Ended up taking FOUR weeks for them to get a car part from VW. The car was with the panelbeaters for 2 months getting fixed. This past Friday we went to finally get the car from them, drove off and the car broke down on our way home. Wouldn’t start again!!!! Had to get it towed to my work place as I stay 30km out of East London. The car had no wheel alignment, it would rear off the right when you take your hands off the steering wheel, hooter wasn’t working and the car had to spend all weekend unlocked cause it wouldn’t respond to the mobiliser so couldn’t lock the car. The car has just been towed back to these panelbeaters where they will “diagnose” again. When I called and asked for the manager, the guy who I spoke to on the phone just told me it was fine when they turned it on on Friday!! This place has the worst service and I’ve only seen bad reviews about them on Facebook. I’m not sure why Discovery would still use them but we pay so much on car insurance premiums. They’ve had my car for 2 months now and I was told they would get their courtesy cars back at the end of June. Til today they still don’t have any courtesy cars. They just don’t care. It’s been the worst experience with this place and my insurance. I really regret switching to Discovery!