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Moruti G

1 reviews | Active since Sept 2020

25 Jan 2023, 09:34

Cryptic updates and giving clients false hopes

I sent my car for repairs on 2 November 2022 and did not receive any update until I called 5 weeks later. After that I would receive cryptic update that the car was in a three-stage process but would no indication on which of these three stages it is in. After receiving an SMS informing that they will close on the 15th December I asked if my car would ready so that I can make plans if it is not and they said they pushing to finish before 15 December. Today it is 25 January 2023 and I do not have my car with me and their reason is that they are waiting for a glass company to fit a windscreen and this is scheduled for Friday 27th January. So they scheduled glass fitting to take more than one week after they have completed the repairs knowing exactly that they kept the car for 12 weeks

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Replies (1)
Elegant Square Panelbeaters EL
Elegant Square Panelbeaters EL's reply25 Jan 2023, 13:17
Official
Dear Client, we are sorry to hear that you did not receive a service from our company that is of sufficient standard to you. It was unfortunate that your vehicle which came in for hail dent repair could not be repaired to our satisfaction as we have to deliver a vehicle back to you that is in the condition it was before the damages occurred - this is in keeping with the high standards we set on our repairs. The hail dent repair was changed to a conventional repair and your vehicle had to be painted which consists of 3 stages of paint preparation. Also, the windscreen fitment is arranged by your insurance and we have no control over that portion of the repair process. Thank you for your feedback on our communication that is issued via a system, we will be looking into upgrading that and appreciate your critique. Our client liaison will be in contact to have your vehicle delivered back to you.